We try to pack and send your order as quickly as possible, which may limit our ability to edit your order or prevent a package from shipping. Reach out to us at support@herbalteastrings.com with a specific request, and we’ll do our best to accommodate.

All orders are processed within 3 business days and should arrive within 5-10 business days after being shipped. An email with tracking information will be sent once your order has shipped.

Most orders will ship via USPS. Occasionally, an order may ship via FedEx.

This policy is only applicable for products purchased from us directly at support@herbalteastrings.com If you purchased from a different retailer, please refer to their return policy.

60 days from the purchase date.

Please reach out to our customer service team at phone no 1-877-520-1464 or support@herbalteastrings.com

If the product arrived damaged, please contact us at support@herbalteastrings.com and attach images as needed. Our team is happy to make things right via a replacement product or refund.

Once the returned product is received at our warehouse, you will be credited to the original form of payment within 7-10 business days.

We charge you no return fee for any product that arrives damaged, however, if you are requesting a general return (i.e. you changed your mind and no longer want the product) an $8 restocking fee will be applied and deducted from your refund.

No, we can only accept returns for products purchased directly from herbalteastrings.com If you purchased your item from another website or retail store, please contact them directly to understand their return and refund policy.

Call Us : phone no 1-877-520-1464 (Mon-Fri 8:30am- 5pm CST)
Email Us : support@herbalteastrings.com